A payment confirmation email will be sent to you at the time you place an order. You can see the details of the order in your ACCOUNT area.
Another confirmation email will be sent when our pharmacist has assessed your medical information and uploaded prescription.
neelkanthmedicos.com dispatch medicine 24-48 Hours after receiving Order and payment confirmation. A further confirmation email is sent to you the customer which includes a parcel tracking number.
Depending on order details, availability and preference, we will try to ship you next day. Emergency deliveries may not be guaranteed at all the locations and depends on logistics. Please check our customer service for the same. Also, some of liquid medicines/products may not be shipped to all the locations. Our support staff can provide more details when asked.
We follow a fare delivery/shipping policy. Though we try to ship the items in time however the delay in delivery cannot be ruled out. Shipping rates and policies are subject to change without notice
Dispatch, Deliveries and Parcel Tracking
Most items are dispatched within 24-48 Hours starting from the day of the order or the next working day except weekends. A signature is required on receipt of delivery.
You will receive an email with a parcel tracking number when your item has been dispatched.
If you need to enquire about a delivery please contact the dispatch team at neelkanthmedicos.com
We offer 2-3 days Free delivery service on all orders through our Courier partner.
We also offer Express Delivery within 24 hour to major cities in India at a nominal fee of Rs 100/- subject to availability of stock
If for any reason the pharmacist requires additional information prior to dispatching your order, you will be web-messaged, emailed or phoned.
If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.